Refund policy

Returns

If your piece is not right for you, you may return it within 7 days of delivery.
To be accepted, a return must be:

• unworn and unwashed, in the condition in which it arrived;
• in its original packaging;
• complete, with everything that came in the box, including your lab test certificate, the care card and all enclosures.

A return that is missing the certificate or any other part of the box cannot be accepted.

 

Refunds

Once your return has arrived and been inspected, we will refund the full price of the piece to your original payment method within 10 business days. Import duties and taxes paid to customs are set by the customs authority and are not refunded by us.

Damaged or incorrect orders

If your piece arrives damaged or faulty, write to us at hello@phulay.co within 7 days of delivery with your order number and photographs. We will arrange collection at our cost and send a replacement or refund you in full.
If the parcel itself arrives damaged or already opened, please do not accept the delivery. Contact us straight away and we will arrange a replacement.

Handmade pieces

Each piece is made by hand by one artisan, over weeks or months. Small irregularities in the weave, the embroidery or the colour are part of how it was made. They make each piece unique and are not considered faults.

Cancelling an order

To cancel, write to hello@phulay.co with your order number as soon as you can. If your order has not yet been dispatched, we will cancel it and refund you in full. If it has been dispatched, we cannot recall it and the returns process above applies.

Contact
hello@phulay.co
Contact.mehraan@gmail.com

WhatsApp: +919622518091